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# How one of the Middle East's largest banks baselined Agile maturity across 36 squads
- URL: https://www.agilebrainsconsulting.com/case-studies/retail-bank-agile-maturity/
- Published: 2026-07-07T02:55:23.000Z
- Updated: 2026-07-07T02:55:23.000Z
- Description: Three years into its transformation, a Dubai-based bank needed an honest read of where its teams actually stood.
- Author: Lara Hill
- Tags: #case-study, Banking

One of the largest banks in the Middle East, headquartered in Dubai with more than 10,000 employees and over $180 billion in total assets, was three years into its Agile transformation. Digital product teams ran strong ceremonies. Most legacy support teams were running basic Scrum at best.

## The challenge

With team members spread across countries, cross-team communication and dependency tracking had become the binding constraints, and headcount had grown far beyond the original training effort. Leadership wanted an external maturity assessment, a multi-year roadmap, and internal coaches trained to repeat the assessment on their own.

## How we helped

Our Lean-Agile consultants assessed all 36 squads: interviews with IT and division heads, sessions with scrum masters, product owners, and team members, and direct observation of ceremonies from standups through retrospectives. Each squad received a maturity health radar with a SWOT analysis across people, process, and tools. We also partnered with the bank's internal Agile Center of Excellence, reviewing its playbooks and role maps.

## The result

The bank received a tailored baseline for its transformation: 36 health radar charts, a training roadmap for scrum masters, product owners, and architects, and 4-to-6-hour boot camps covering story writing, estimation, prioritization, and retrospectives. More than 15 internal Agile leaders were trained to run future assessments in-house, with a training and coaching plan finalized for the next 12 months.